Terms of service
Return, Refund, Warranty & Product Usage Policy
Supreme Global Marketing Sdn Bhd
At Supreme Global, we are committed to providing quality products and reliable customer service. This policy explains our procedures for returns, refunds, warranty claims and the proper use and care of products purchased from Supreme Global.
Please read this policy carefully and retain your proof of purchase for future reference. This policy is subject to applicable Malaysian laws, including the Consumer Protection Act 1999.
By accessing this site, the following Terms & Conditions will apply. Supreme Global’s Terms & Conditions apply not only to this website, but to all its divisions, subsidiaries and participating online market-places (Shopee etc.)
1. Return & Exchange Policy
Supreme Global's standard return and exchange policy applies to products that are faulty, defective or not functioning as intended due to a manufacturing or mechanical issue.
We do not generally accept returns or exchanges for change of mind, incorrect personal selection or minor colour differences, except where a remedy is required under applicable law.
Conditions for Returns and Exchanges
To request a return or exchange, customers should:
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Provide a valid receipt, invoice or other proof of purchase.
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Contact our customer service team and explain the issue.
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Provide clear photographs or videos of the fault, where reasonably necessary.
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Retain the product, accessories and original packaging where available, pending further instructions.
Please contact us before sending any product back. Our team will assess the reported issue and advise you on the appropriate procedure.
All products returned for inspection are subject to assessment. The outcome will depend on the nature of the fault and applicable warranty terms.
2. Refund Policy
Refunds are available for orders that cannot be fulfilled because the product is out of stock.
For approved out-of-stock refunds, please allow up to seven (7) working days for processing. The time required for the funds to appear in your account may vary depending on your bank or payment provider.
For products that are faulty or fail to meet applicable consumer guarantees, refunds may also be available where required by law or where a refund is the appropriate remedy under the circumstances.
Where a refund is approved, our customer service team will advise you of the next steps.
3. Warranty Policy
Warranty coverage varies according to the brand, product and applicable warranty terms.
Nuna Products
Nuna main products carry a one (1) year warranty from the date of purchase, subject to the applicable warranty terms. Warranty for accessories vary depending on the product.
Customers may register eligible Nuna products through our Warranty Registration page to receive an additional one (1) year of warranty coverage, subject to the applicable registration requirements.
Customers should complete registration and retain their proof of purchase to support future warranty claims.
Babyhood Products
Babyhood main products carry a one (1) year warranty from the date of purchase, subject to the applicable warranty terms. Warranty for accessories vary depending on the product.
Tavo Products
Tavo main products carry a one (1) year warranty from the date of purchase, subject to the applicable warranty terms. Warranty for accessories vary depending on the product.
Customers may register eligible Tavo products through our Warranty Registration page to receive an additional one (1) year of warranty coverage, subject to the applicable registration requirements.
Customers should complete registration and retain their proof of purchase to support future warranty claims.
Lallabee Products
In the rare event you receive a defective product, please contact our team at warranty@supremeglobal.com.my with photos and details. Once verified, we’ll replace it at no cost to you.
Peachy Bum Products
Every Peachy Bum diaper is made to meet the highest production and quality standards — because your baby’s comfort comes first, always.
No Returns, But We Do Exchanges
We do not accept returns or refunds once products have been sold. However, we proudly stand behind our 100% Perfect Fit Guarantee — because we know even the best diaper won’t work if it doesn’t fit your baby perfectly.
100% Perfect Fit Guarantee (60-Day Exchange)
If the size isn’t quite right, don’t worry — we’ll exchange it for you, free of charge.
Here’s how it works:
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Try it on at home.
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If it’s not the perfect fit, contact us at peachybum@supremeglobal.com.my or +603 8023 3277 within 60 days of receiving your order.
In your message, please include:
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Your order number
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How many unopened packs you’d like to exchange
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The new size your baby needs
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Your preferred date and time to drop by our warehouse OR to arrange for postage collection and delivery (courier fees chargeable to you starting from RM 12)
Defective Products
In the rare event you receive a defective product, please contact our team at peachybum@supremeglobal.com.my with photos and details. Once verified, we’ll replace it at no cost to you.
Warranty Coverage
Warranty coverage generally applies to qualifying manufacturing and mechanical defects.
The following are excluded from warranty coverage:
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Normal wear and tear resulting from ordinary use.
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Fabric discolouration, fading or deterioration arising from use or improper cleaning.
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Damage caused by incorrect washing, drying, cleaning or maintenance.
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Damage resulting from misuse, accidents, negligence or unauthorised modifications.
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Damage caused by unauthorised repairs or the use of incompatible replacement parts.
These exclusions do not apply where the issue is otherwise covered by the applicable warranty or where a remedy is required by law.
How to Make a Warranty Claim
Please email warranty@supremeglobal.com.my with the following information:
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Proof of purchase or receipt.
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Product name and model.
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Serial number, if applicable.
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A description of the issue.
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Photographs or videos showing the fault, where applicable.
Warranty claims are subject to verification. Supreme Global will assess the claim and advise whether the issue qualifies for warranty service.
Warranty claims are generally handled for products purchased from Supreme Global or its authorised resellers, subject to the applicable warranty terms and statutory rights.
Warranty Processing Time
Approved replacement or warranty items are generally processed as promptly as possible. Please allow at least five (5) working days for processing, where applicable.
This timeframe refers to processing and does not necessarily include additional time required for product assessment, parts availability or delivery.
4. Product Usage, Safety & Care Policy
Supreme Global offers products across multiple brands and categories. Customers should follow the manufacturer's instructions to ensure that products are used safely and maintained appropriately.
General Usage Guidelines
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Read the product manual, instructions and safety warnings before use.
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Use each product only for its intended purpose.
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Follow the manufacturer's recommended age, weight, size and usage limits, where applicable.
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Ensure that products are assembled and installed correctly before use.
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Do not modify products or use incompatible or unauthorised components.
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Keep instruction manuals and safety information for future reference.
Product Inspection & Maintenance
Inspect products regularly for damage, loose components, worn materials or malfunctioning parts.
If a product appears damaged or unsafe, discontinue use until the issue has been appropriately assessed and resolved.
Do not attempt repairs that may compromise product safety or affect applicable warranty coverage.
Cleaning & Storage
Follow the manufacturer's cleaning, washing, drying and storage instructions for each product.
Improper cleaning, excessive heat, moisture or unsuitable storage conditions may damage materials and affect product performance.
Use only cleaning products and methods suitable for the relevant product.
Baby, Nursery & Child-Related Products
For baby and child-related products, always follow the manufacturer's safety instructions and supervision requirements.
Ensure that products are appropriate for the child's age, size and developmental stage. Observe all stated weight limits, installation requirements and warnings.
For products such as strollers, car seats, cots, high chairs and other child-related equipment, use only the specified components and follow the product-specific instructions.
Never use a product in a manner contrary to its intended purpose or safety requirements.
Other Product Categories
For all other products sold by Supreme Global, customers should refer to the relevant manufacturer's instructions for assembly, operation, maintenance and storage.
Product-specific instructions take precedence over these general guidelines.
5. Product Descriptions & Colour Variations
Supreme Global makes reasonable efforts to ensure that product descriptions, photographs and specifications displayed on our website are accurate.
Actual colours may vary slightly due to screen settings, lighting conditions and manufacturing variations. Minor colour differences alone do not generally qualify for a return or exchange.
However, this provision does not affect any applicable consumer rights where a product is materially different from its description or otherwise fails to meet legal requirements.
6. Damaged, Faulty or Incorrect Orders
If your order arrives damaged, contains missing components or differs from the product ordered, please contact our customer service team as soon as reasonably possible.
Please retain the packaging and provide photographs of the product, packaging and any visible damage where available.
Our team will review the circumstances and advise you on the appropriate resolution.
Any applicable remedies will be handled in accordance with the circumstances, relevant warranty terms and Malaysian consumer protection requirements.
7. Policy Updates
Supreme Global reserves the right to modify, add, remove, change these Terms & Conditions at any given time and place, without prior notice. Users are welcomed to check our Terms & Conditions from time to time for the latest updates.
8. Contact Us
For questions regarding returns, refunds, warranty claims, product usage or care, please contact:
Supreme Global Marketing Sdn Bhd
No. 18, Jalan Subang 7/4,
Taman Perindustrian Subang USJ,
47600 Subang Jaya, Selangor, Malaysia.
Email: warranty@supremeglobal.com.my
Telephone: +603 8023 3277
Please include your order number and relevant product details when contacting us so that we can assist you efficiently.
Thank you for choosing Supreme Global.